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Frequently Asked Questions

 

For Retailers:

For Consumers

For Brand Owners:

 

For Retailers:

How do I set up an account?

Please fill out the request pricing form on our website. We will typically review your submission within 2-4 hours during the workweek. We only sell to qualified retailers and foodservice businesses in Canada.

 

How do I order?

If you've set up a wholesale account with us, we're happy to take your order in any one of the following ways:

 

1. Online (fastest and most accurate)

Simply log in and place your order. You'll be able to see what products are on promotion, their case quantities, and their current pricing. Our website displays images of each product, their attributes, ingredients, and for most products, their nutrition facts.

 

2. Phone

Give us a call and our team will be happy to enter your order manually. We recommend this option when you have questions before listing a new product.

 

3. Email

We can manually enter orders sent to us by email. Including item numbers and line totals is the best way to ensure correct item and quantity entry.

 

4. Fax

You may also fax orders. As with most paper-based processes, expect order turnaround to be the longest compared to other methods. We strongly encourage online ordering or sending your purchase orders by email.

 

How do find out about new products and promotions?

 

We communicate this information in our weekly email newsletters.

If you haven't been receiving them, chances are one of the following events have occurred:


1. Emails have been suppressed because you haven't opened our emails in a while.

To start receiving emails again, simply open the last few newsletters you received and click a few links inside.

 

2. Our emails are going to your junk or spam folder.

To start receiving emails into your inbox again, click on any newsletter and mark the sender as "safe" and/or "not junk".

 

3. You've previously unsubscribed from our newsletters.

To resolve this, you'll need to open any previous newsletter, scroll to the bottom, click "manage preferences" and change your subscription settings.

 

What's your shipping and returns policy?

Please view our policy here.

 

How do I track my order?

We automatically send email updates about your order, including a courier tracking number. If you aren't receiving these emails, please check your email spam folder. If you still aren't receiving emails, it's possible that you may have unsubscribed from receiving email communications from us. Please Contact Us to get your email subscription preferences changed.

You can view the status of your order here.

 

What makes LCG Foods different from other distributors?

You can learn more about our services here or watch our "About Us" video here.

 

There's a product that I'd like LCG Foods to carry

Some of our top-selling brands have come from retailer recommendations!

If you have something in mind for us, please send a note through our Contact Us form or email your Account Manager. If you have a personal connection to the brand owner, you're welcome to invite them to fill our Vendor Registration Form. 


I forgot my password

Please use the password reset button on this page and check your email's Inbox and Spam folders. If you continue to experience difficulties, please Contact Us. 

 

 

For Consumers

Do you sell to the general public?

We are strictly a business-to-business wholesale distributor. We only sell to qualified retailers and foodservice businesses in Canada. We would be happy to direct you to one of our many retail partners near you.

 

Where can I buy your products?

Our products are found at hundreds of independent health food stores, grocery stores, and pharmacies across Canada. Click here for a list of retailers that carry a wide selection of our products.

 

I have a question about one of your products

As we're a distributor and not the manufacturer for our products, most product-specific questions should be directed to the manufacturer. If we're listed as the importer for a particular product, please Contact Us and specify the product(s) and questions. Please allow 1-2 business days for a reply.

 

 

For Brand Owners:

 

What fees do you charge for distribution?

We do NOT charge listing or associated fees. Cooperative marketing fees to promote your brand and products are optional and never marked up (e.g. if a trade show space costs $1000, you pay $1000). These costs will be discussed in advance - no surprise chargebacks.

 

What types of stores do you service?

We service over 500 independent retailers across Canada. Most of our retailers would be best categorized as health food grocery stores. We also service bakeries, diet/weight loss stores, independent grocers, and natural pharmacies/supplement stores.

 

Do you have your own trucks?

No. This means that all of our shipments are sent out on-demand via third-party couriers, reducing the average wait time per order.

 

How do I submit a new product line for you to consider?

Please take a look here and fill out the form if interested.

 

What makes LCG Foods different from other distributors?

You can learn more about our services here or watch our "About Us" video here. 

 

Can I get a testimonial from an existing vendor about their experience working with LCG Foods?

Sure - just navigate to one of our brands' websites and contact them for a completely candid response.